Shipping

Processing Time

At PRWMade, every item is handcrafted with care, ensuring the highest quality while maintaining our commitment to sustainability. Because of this, please allow:

  • 3-5 business days for us to make and package items if they are out of stock.
  • 3-5 business days from artwork approval for custom orders, in addition to shipping time.

Orders ship once all items in the order are ready. If you need your order by a specific date, please contact us before placing your order to discuss rush options (subject to availability and additional fees).

Holiday & Peak Season Notice: During busy seasons, such as the winter holidays, processing times may be extended. Please plan accordingly and order early to avoid delays.

Shipping Methods & Delivery Times

We offer multiple shipping options at checkout, including standard and expedited shipping. Estimated transit times:

  • Standard Shipping (U.S.): 3-7 business days
  • Expedited Shipping (U.S.): 2-3 business days
  • International Shipping: Varies by location (typically 7-21 business days, depending on customs processing)

Once your order ships, you’ll receive a tracking number via email. Please note that shipping times are estimates, and actual delivery may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

International Shipping Considerations

  • Customers outside the U.S. are responsible for any applicable customs duties, taxes, or import fees.
  • Delays due to customs processing are beyond our control, and we are unable to predict exact delivery times for international orders.
  • PRWMade is not responsible for packages held in customs or returned due to unpaid fees.

Custom Orders

Custom orders require extra time and attention to detail.

  • Please allow 3-5 business days for production after artwork approval, in addition to shipping time.
  • Custom items are non-refundable and non-returnable unless there is a manufacturing defect.

If you have a specific deadline, contact us before placing your order to ensure we can accommodate your request. Rush production may be available for an additional fee.

Lost, Delayed, or Stolen Shipments

We do our best to ensure timely delivery, but once your order has been shipped, PRWMade is not responsible for:

  • Packages delayed by the shipping carrier
  • Packages marked as "delivered" but not received
  • Lost or stolen packages

If your package is missing:

  1. Check with your neighbors and local post office to see if it was delivered nearby.
  2. If your package was lost in transit or marked as delivered but cannot be found, please contact the carrier directly for resolution.
  3. If you would like additional protection, we recommend purchasing shipping insurance at checkout.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. We’ll work with you to find a resolution, which may include a replacement or refund for eligible cases.

Returns & Exchanges

For non-custom items, please refer to our Return Policy for details on eligibility and process.

One Tree For Every Purchase

What?

The trees we plant support wild life diversity, improve coastlines, provide meaningful wages to indigenous populations, and grow Mangrove trees which are an incredible carbon sink.

For every purchase made with PRW, we donate a tree to be planted in the place of the wood we use.

Currently, we are partnered with thegoodapi and The Eden Reforestation Foundation to plant trees in Madagascar.

How can you guarantee that trees are being planted ?

Transparency is key.
Here are some links that show the impact PRW, Sprout and hundreds of other vendors have made together with our customers. ‍
1. Sprout's Eden account page that shows a summary of all the trees we have planted

2. Our tree planting ledger which keeps a running count of all trees that have been paid for and their corresponding certificates.

How can you ensure trees survive and don't die quickly after planting?

This is a fair concern and here is what we are doing to alleviate it:

Our partners work carefully with all levels of government to secure written agreements designating the restoration sites as protected in perpetuity. They hire people from local communities to plant trees.

In this way, we alleviate extreme poverty within the impacted community. Fair and consistent employment provides an economic incentive to ensure the well-being of the restoration project.

Additionally, those who plant the trees have a sense of “ownership” over the restored forests, so they protect them with great care. A percentage of the trees planted are agroforestry species (fruit, fodder species designed to provide food security and benefit legitimate human needs).

Over time these trees become a source of sustainable income. They do everything possible to supply the local communities with alternative fuel sources (e.g., fuel-efficient dry wood stoves and solar parabolic stoves), reducing and or eliminating the dependence on charcoal.

They hire forest guards as part of the labor force to protect the forests. Forest guards are part of the overall budget. Most significantly, we have seen the local communities fall in love with their forest. They benefit from the restored forest through an increase in fisheries, improved farming, cleaner water, and the formation of micro-enterprises.

As the employees work to restore their land, their lives are transformed as well.

Eden has also created a Forest Guard Endowment Fund, whereby one cent of the price of each tree is put into a fund for the long-term guarding and protection of our sites.

How much is donated by PRW to plant a tree?

For every tree planted through the GoodAPI integration, PRW is charged $.33.
The breakdown is: 
- $0.15 goes to Eden to plant the tree(s)
- $0.15 goes to the GoodAPI's operational costs
- $0.03 goes to the GoodAPI's credit card fees

How can you and The GoodAPI possibly plant for such a low price?

We work with Eden Reforestation to plant our mangrove species. Their cost per tree is inexpensive because most of the resources they need to plant a tree are either free or extremely affordable. ‍

A large majority of the trees we plant are mangrove species, and at 3-5 years of age, this species begins to produce and drop its own propagules, which can be used to give rise to a new tree. In the beginning, our partners collected resources from existing forests, and now they are producing an abundance of resources from their own forests.

When the need arises, they purchase seeds in bulk and at a low cost from local sources.

Many of the trees we plant are mangroves that only grow along coastlines creating "coastal forests," if you will. This provides the trees with an irrigation system that is largely self-sufficient and reduces the costs associated with irrigation.

All of Eden’s International Employees are paid fair wages that have been transformational for their quality of life. Because our projects are in developing nations, this cost, combined with the speed and efficiency of the planting processes, allows eden to plant a large volume of trees at a very low price.