Returns

At PRW Made, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes a return may be necessary, and we are here to assist you with our hassle-free return policy.

30-Day Return Window

We offer a 30-day return policy, starting from the day you receive your item. This means you have 30 days to request a return if you are not completely satisfied with your purchase.

Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags attached.
  • The item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return

If you would like to initiate a return, please contact us at support@PRWMade.com. Our dedicated customer service team will guide you through the return process and provide you with a return shipping label.

Exceptions to Returns

While we strive to accommodate all returns, there are certain exceptions to our return policy. The following items cannot be returned:

  • Perishable goods, such as food, flowers, or plants.
  • Custom products, including special orders or personalized items.
  • Personal care goods, such as beauty products.
  • Hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about the eligibility of your specific item for return, please do not hesitate to contact us.

Exchanges

If you wish to exchange your item for a different size, color, or style, we recommend initiating a return and placing a separate order for the desired item. This will ensure the fastest processing and delivery of your new item.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. The same eligibility criteria mentioned above apply to these returns.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at support@PRWMade.com. Our team will assist you in resolving any refund-related issues.

At PRW Made, we value your satisfaction and are committed to providing a seamless return experience. If you have any further questions or require assistance, please do not hesitate to reach out to us.

One Tree For Every Purchase

What?

The trees we plant support wild life diversity, improve coastlines, provide meaningful wages to indigenous populations, and grow Mangrove trees which are an incredible carbon sink.

For every purchase made with PRW, we donate a tree to be planted in the place of the wood we use.

Currently, we are partnered with thegoodapi and The Eden Reforestation Foundation to plant trees in Madagascar.

How can you guarantee that trees are being planted ?

Transparency is key.
Here are some links that show the impact PRW, Sprout and hundreds of other vendors have made together with our customers. ‍
1. Sprout's Eden account page that shows a summary of all the trees we have planted

2. Our tree planting ledger which keeps a running count of all trees that have been paid for and their corresponding certificates.

How can you ensure trees survive and don't die quickly after planting?

This is a fair concern and here is what we are doing to alleviate it:

Our partners work carefully with all levels of government to secure written agreements designating the restoration sites as protected in perpetuity. They hire people from local communities to plant trees.

In this way, we alleviate extreme poverty within the impacted community. Fair and consistent employment provides an economic incentive to ensure the well-being of the restoration project.

Additionally, those who plant the trees have a sense of “ownership” over the restored forests, so they protect them with great care. A percentage of the trees planted are agroforestry species (fruit, fodder species designed to provide food security and benefit legitimate human needs).

Over time these trees become a source of sustainable income. They do everything possible to supply the local communities with alternative fuel sources (e.g., fuel-efficient dry wood stoves and solar parabolic stoves), reducing and or eliminating the dependence on charcoal.

They hire forest guards as part of the labor force to protect the forests. Forest guards are part of the overall budget. Most significantly, we have seen the local communities fall in love with their forest. They benefit from the restored forest through an increase in fisheries, improved farming, cleaner water, and the formation of micro-enterprises.

As the employees work to restore their land, their lives are transformed as well.

Eden has also created a Forest Guard Endowment Fund, whereby one cent of the price of each tree is put into a fund for the long-term guarding and protection of our sites.

How much is donated by PRW to plant a tree?

For every tree planted through the GoodAPI integration, PRW is charged $.33.
The breakdown is: 
- $0.15 goes to Eden to plant the tree(s)
- $0.15 goes to the GoodAPI's operational costs
- $0.03 goes to the GoodAPI's credit card fees

How can you and The GoodAPI possibly plant for such a low price?

We work with Eden Reforestation to plant our mangrove species. Their cost per tree is inexpensive because most of the resources they need to plant a tree are either free or extremely affordable. ‍

A large majority of the trees we plant are mangrove species, and at 3-5 years of age, this species begins to produce and drop its own propagules, which can be used to give rise to a new tree. In the beginning, our partners collected resources from existing forests, and now they are producing an abundance of resources from their own forests.

When the need arises, they purchase seeds in bulk and at a low cost from local sources.

Many of the trees we plant are mangroves that only grow along coastlines creating "coastal forests," if you will. This provides the trees with an irrigation system that is largely self-sufficient and reduces the costs associated with irrigation.

All of Eden’s International Employees are paid fair wages that have been transformational for their quality of life. Because our projects are in developing nations, this cost, combined with the speed and efficiency of the planting processes, allows eden to plant a large volume of trees at a very low price.

Sustainable & Fashionable